mcp-freshdesk
Freshdesk MCP Pack — helpdesk ticket and contact management via Freshdesk API v2.
Part of Pipeworx — an MCP gateway connecting AI agents to 1422+ live data sources.
Tools
| Tool | Description |
|---|---|
freshdesk_list_tickets | List support tickets filtered by status (e.g., "open", "closed") and priority (e.g., "1" for urgent). Returns ticket ID, subject, status, priority, and requester. |
freshdesk_get_ticket | Get full ticket details by ID including subject, status, priority, description, conversations, attachments, and resolution notes. |
freshdesk_search_tickets | Search tickets by query (e.g., "status:2 AND priority:3" or keyword text). Returns matching ticket ID, subject, status, and priority. |
freshdesk_list_contacts | List customer contacts. Returns name, email, phone, company, and contact ID for filtering and pagination. |
freshdesk_get_contact | Get full contact details by ID including name, email, phone, company, address, and ticket history. |
Quick Start
Add to your MCP client (Claude Desktop, Cursor, Windsurf, etc.):
{
"mcpServers": {
"freshdesk": {
"url": "https://gateway.pipeworx.io/freshdesk/mcp"
}
}
}
Or connect to the full Pipeworx gateway for access to all 1422+ data sources:
{
"mcpServers": {
"pipeworx": {
"url": "https://gateway.pipeworx.io/mcp"
}
}
}
Using with ask_pipeworx
Instead of calling tools directly, you can ask questions in plain English:
ask_pipeworx({ question: "your question about Freshdesk data" })
The gateway picks the right tool and fills the arguments automatically.
More
License
MIT